- Shipping, delivery, returns
Shipping costs vary depending on destination. Standard and Express options are selectable on checkout. Both require signature-on-delivery. Please see here for delivery time estimates. We endeavor to ship your Woovebox next business day upon ordering, however this may increase to up to 7 business days in the event of extreme demand spikes. You will receive emails from Australia Post ("auspost.com.au") with shipping updates and a tracking number. Please contact us with your order number if you have not received your tracking info email within 3 business days.
We offer a 7-day money back guarantee for Woovebox units sold directly by us; the 7 days are counted from the arrival of the item. Your Woovebox has to be in an “as good as new” condition for us to accept full refunding. We do not offer returns on accessories.
If your Woovebox is demonstrably defective, we will cover the shipping charges. In all other cases, the customer covers all shipping charges. You must contact Woovebox first before returning, and you cannot return simply due to a “change of mind”; please make sure the Woovebox is fit for your particular purpose, for example by acquainting yourself with the hardware's quirks and limitations.
If returning, your Woovebox must be returned in original packaging and packed well. In case these conditions are not met, we reserve the right to impose a fee or refuse to accept the return.