- Terms, Conditions and Warranty
- Product Warranty
Pocket Animal Audio Pty. Ltd. (the "Company") hereby assures that products purchased via its website, www.woovebox.com, shall be free from defects in materials and craftsmanship at the time of delivery. This assurance is limited to a term of 12 months commencing from the date of delivery and is granted exclusively to you, the original purchaser of the product. This warranty is enforceable only upon presentation of the original purchase receipt.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The following are not covered under this warranty:
(a) Damage resulting from physical abuse, such as dropping the unit or impacts from hard objects;
(b) Damaged connectors due to physical stress;
(c) Damage to buttons;
(d) Damage, wear, or failure resulting from accidents, negligence, misuse, improper installation or operation, or non-adherence to the instructions in the product's owner’s manual;
(e) Repairs or attempted repairs by parties not endorsed by Pocket Animal Audio;
(f) Any product that has been modified, or whose serial number has been altered, defaced, or removed;
(g) Normal wear and tear or required periodic maintenance;
(h) Damage resulting from improper storage;
(i) Deterioration due to perspiration, corrosive environments, or other external factors like extreme temperatures or humidity;
(j) Damage resulting from power line surge or other electrical anomalies, including incorrect voltage;
(k) Damage caused by connecting non-certified USB chargers or equipment to the product's USB port;
(l) Damage due to fluid ingress or battery leakage;
(m) Radio frequency or electromagnetic interference (RFI/EMI) resulting from improper grounding or the use of uncertified equipment, where applicable;
(n) Damage from uses other than the intended purpose of the product;
(o) Products purchased as ex-demo, refurbished, or second-hand items;
(p) Aesthetic changes that occur naturally over time or through normal use.
If the product was purchased through a reseller, this warranty does not apply. Customers are strongly advised against attempting to open the unit. Any such attempts will invalidate this warranty.
Nothing in this warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.